Program Assistant - Intern

Job Purpose:

To provide support to team members working on a program or project. You will offer administrative support by processing paperwork and answering emails and phone calls. You also will perform research, create training documents and perform data entry tasks along with a myriad of other jobs as assigned by program leaders.


Responsibilities & Duties:

  • Manage database and correct errors.

  • Manage oversight of budget/finance, personnel, and continuous program improvement.

  • Manage confidential matters including enrollment, financial reports, assessment records, disciplinary proceedings, privilege communication, and student records.

  • Monitor and supervise process and procedures for registration, fee payment, rules and regulations governing program participation and eligibility

  • Maintain client files and add new information as it becomes available

  • Meet with clients to discuss concerns or questions, then relay those issues to the appropriate staff member

  • Relay client concerns to the appropriate senior staff

  • Provide technical oversight and AV/Teleconference support for meetings.

  • Collaborate with management to create meaningful and visually appealing PowerPoint presentations for board meetings and special events.

  • Design and implement new web pages 

  • Present information about RSVP to community organizations.

Skills/Qualifications:

  • Computer and software skills: You will need to familiarize yourself with Salesforce. You should be comfortable using Google Suite, Microsoft Office, email, and the internet. You might need to be familiar with QuickBooks.

  • Multitasking skills: You should be able to juggle several demands at once. 

  • Verbal and written communication skills: These are essential. You should have a solid command of the English language and possess good proofreading skills.

  • Interpersonal skills: You'll be working with others, including clients and other office personnel. Good manners and a calm demeanor can be very important.

  • Organizational skills: You must be detail-oriented and organized, able to locate a document or recall protocol at a moment's notice.

  • Decision-making skills: You'll often find yourself handling several tasks almost simultaneously, so you should be able to prioritize and make time-effective decisions. A client might want an appointment right away, but does he really have an emergency or can it wait a few days?

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